BT The Communications Company That Doesn't Communicate

Two doors up lives an elderly lady, she has lung cancer and her husband is now in a nursing home. She has an emergency system to call for help called 'On Call' which utilises her BT landline. Her BT landline is suddenly out of order. Her nephew called BT but their help line, whatever it is, is all automated, can't talk to a human being to tell them that a sick, elderly woman on her own is cut off. He tried 'On Call' too, but BT won't speak to them either. The automated response seems to suggest it could be four days to get an engineer on the case. BT stands for British Telecom, you can't talk to them, they're the communication company that doesn't communicate and leaves vulnerable people cut off and at risk. That's Britain today, that's British.

Update
Later that evening the lady's nephew found a BT engineer working on a box in a street nearby, he talked to her and explained the problem, she checked the line and found the fault was at the exchange, since she was going back to the exchange she looked into it, found some wires had become dislodged and fixed it. So BT that's what can be achieved when people talk to each other, human being to human being and not to a machine!