Scottish Power get my goat, sending erroneous bills to a bereaved daughter, even though they've been informed, having a broad Scottish accent is just one of those things, but talking more quickly when you've been politely asked to speak more slowly so you can be understood is pretty bloody stupid. Playing emotive songs often used at funerals when you put someone who's bereaved on hold is also pretty stupid and being unable to deviate from the script is just pathetic. Yep, Scottish Power aren't the only big business that's arrogant and stupid, but they are especially rubbish as these things go.
Malcolm Snook
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